How we resolve the Issues?
Step 1 : The institution and parents are given a separate module known as “Log Issues” on the web portal so that the institution/parents can register any issues they have directly.
Step 2 : The issues registered by Schools & Parents will be uploaded on our Portal for further assessment.
Step 3 : Once the issue is uploaded on the portal the school/parent will receive a SMS on their registered mobile number. The back-end team will start working on their issues.
Step 4 : Once the Issue has been resolved the CRM/Customer support team will close the issue.
Step 5 : The school/parent will be notified that their issue has been resolved through SMS.
Additional services
In addition to this service, schools will be getting a monthly call from our CRM team.
A separate team of CRM’s is also deployed at our office to give online training and resolve any issues with respect to using of the app.
Each school has been allotted with a CRM who will guide them and be at their support.